Terms of service

Please read these terms carefully before using our services

Last Updated: April 30, 2025

Welcome to Zenfaden. These Terms of Service ("Terms") govern your use of the Zenfaden website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Use of Website and Services

Zenfaden grants you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes. You agree not to:

  • Use our website in any way that violates applicable laws or regulations
  • Use our website to distribute malware or other harmful code
  • Attempt to gain unauthorized access to any portion of our website
  • Reproduce, duplicate, copy, sell, or resell any portion of our website
  • Use our website to collect personal information about other users

Zenfaden reserves the right to terminate or restrict your access to our website for violation of these Terms.

2. Product Information and Orders

We strive to provide accurate product information, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or identification of fraudulent activity.

3. Pricing and Payment

All prices displayed on our website are in US dollars unless otherwise specified. Prices are subject to change without notice. We make every effort to ensure that our prices are accurate, but errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Payment for all orders must be made at the time of purchase through our secure payment processors. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

4. Shipping and Delivery

Shipping times and costs are provided during the checkout process. Delivery dates are estimates and are not guaranteed. Zenfaden is not responsible for delays caused by shipping carriers, customs processing, or other factors outside our control.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. It is your responsibility to file any claims with carriers for damaged and/or lost shipments.

5. Returns and Refunds

Our return and refund policy is outlined on our Returns & Exchanges page. By purchasing our products, you agree to the terms of this policy. Certain items may be excluded from returns for health and safety reasons, as noted in our policy.

6. Intellectual Property

All content on the Zenfaden website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Zenfaden or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, modify, or create derivative works from any content from our website without our express written permission.

7. Product Warranties

Zenfaden provides a limited warranty for its products as detailed on our Warranty Information page. This warranty is the exclusive warranty for the products and is in lieu of all other warranties, express or implied.

To the maximum extent permitted by applicable law, Zenfaden disclaims all other warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability

In no event shall Zenfaden, its officers, directors, employees, or agents be liable for any indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your use of or inability to use our website or products, including without limitation any damages resulting from loss of use, data, or profits, whether based on contract, tort, negligence, strict liability, or otherwise, even if Zenfaden has been advised of the possibility of such damages.

Zenfaden's total liability for any claim arising from or related to your use of our website or products shall not exceed the amount paid by you for the product(s) giving rise to such claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zenfaden, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our website and products, your violation of these Terms, or your violation of any third-party rights.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without giving effect to any principles of conflicts of law. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts.

11. Changes to Terms

Zenfaden reserves the right to modify these Terms at any time. All changes are effective immediately when posted on this page. Your continued use of our website following the posting of revised Terms means that you accept and agree to the changes.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Zenfaden Inc.
123 Innovation Drive
Boston, MA 02110
legal@zenfaden.com
(800) 555-0123