Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through zenfaden.store are processed, shipped, tracked, and delivered within the United States.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays. Orders placed during these periods will begin processing on the next business day.

During periods of high demand, processing may take slightly longer. If a significant delay occurs, we will contact you using the email address provided with your order.

Estimated Delivery Time

The estimated total delivery time within the United States is generally 8–17 business days:

Processing time: 1–3 business days
Shipping time after dispatch: 7–14 business days

Business days do not include weekends or public holidays.

Delivery estimates are not guaranteed delivery dates. Carrier disruptions, severe weather, high shipping volumes, address problems, remote delivery locations, customs procedures, or circumstances outside our reasonable control may cause delays.

If a different delivery estimate is clearly displayed on a product page or during checkout, that estimate will apply to the relevant product.

Fulfilment Partners

Zenfaden works with independent suppliers, warehouses, carriers, and fulfilment service providers. Depending on product availability, an order may be shipped from a fulfilment location within or outside the United States.

ZENFADEN SOFTWARE AND CONSULTANCY - FZCO remains responsible for assisting customers with their orders regardless of which fulfilment partner dispatches the product.

Separate Packages

Products from the same order may be stored at different fulfilment locations. Therefore:

Items may be shipped separately
Customers may receive more than one tracking number
Packages may arrive on different dates
Receiving one package does not necessarily mean the entire order has been delivered

Customers will not be charged additional shipping fees for separate packages unless those fees were clearly disclosed before the order was placed.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability may depend on the product, carrier coverage, fulfilment location, and delivery address.

If we cannot deliver an item to the address provided, we may prevent checkout from being completed or contact the customer after the order has been placed. If a paid order must be cancelled because delivery is unavailable, a full refund will be issued to the original payment method.

Shipping Charges

Available shipping options, delivery estimates, and charges are displayed during checkout before payment.

Free shipping may be offered for eligible destinations, products, promotions, or order amounts. The conditions displayed during checkout at the time of purchase will apply.

Customers will not be charged undisclosed shipping fees after an order has been placed.

Tracking Information

When tracking information becomes available, a shipping confirmation email will be sent to the email address provided with the order.

Tracking information may take several business days to become active after dispatch. Updates may also be temporarily delayed while a package is transferred between carriers or fulfilment facilities.

If you have not received tracking information within seven business days after your order has been marked as shipped, contact us at zenfaden@zenfaden.com.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

Full name
Street and building address
Apartment, suite, or unit number, where applicable
City and state
ZIP code
Telephone number
Email address

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched. Reasonable additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Delayed Orders

If an order has not arrived within the estimated delivery period, contact us at zenfaden@zenfaden.com and include your order number.

We will review the tracking information and contact the carrier or fulfilment partner where necessary. If an order is confirmed as lost or cannot be delivered, we will provide an appropriate replacement or refund.

Lost, Stolen, or Damaged Packages

If tracking shows that a package has been delivered but you cannot locate it:

Confirm that the delivery address is correct
Ask household members, neighbours, reception staff, or building management
Check safe locations around the delivery address
Contact the local carrier
Contact us at zenfaden@zenfaden.com

We will review the available tracking and delivery information and assist with the claim. Each claim will be assessed according to the carrier’s records and the circumstances of delivery.

If a package or product arrives damaged, retain the product and all original packaging and contact us promptly. We may request photographs or videos showing the product, packaging, shipping label, and damage.

Refused and Unclaimed Deliveries

If a package is refused, left unclaimed, or returned because of an incorrect or incomplete address, we will contact the customer after receiving confirmation from the carrier or fulfilment partner.

Reasonable return or reshipping costs may be deducted from a refund or charged to the customer when the failed delivery was caused by an incorrect address, refusal, or failure to collect the package, except where prohibited by applicable law.

Order Changes and Cancellations

Orders are transmitted to fulfilment partners quickly. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.

Contact Us

Company: ZENFADEN SOFTWARE AND CONSULTANCY - FZCO
Trade License Number: 73467
Address: Building A1, Dubai Digital Park, Premises 73467-001, Dubai, United Arab Emirates
Website: zenfaden.com
Email: zenfaden@zenfaden.com
Telephone: +971 58 594 3706

Last updated: September 10, 2026